Previous experience in a hotel travel desk, tour agency, or concierge service is an advantage. Please refer to the job advert for further information.
Travel Desk Assistant | Colombo
KEY RESPONSIBILITIES
- Greet and assist guests in planning and organizing their travel itineraries, including local tours, sightseeing, and transportation.
- Provide accurate and up-to-date information on local attractions, cultural experiences, dining, and entertainment options.
- Coordinate with tour operators, transportation providers, and external partners to ensure smooth guest experiences.
- Handle inquiries and reservations efficiently via phone, email, or in person.
- Maintain accurate records of bookings, confirmations, and billing.
- Promote hotel experiences, packages, and partnerships with local attractions.
- Handle and resolve guest inquiries or concerns related to the travel desk promptly and with professionalism.
- Maintain an organized and visually appealing travel desk area.
- Stay informed on current tourism trends, local events, and special promotions.
- Work collaboratively with the front office, concierge, and guest relations teams to enhance guest satisfaction.
QUALIFICATIONS & SKILLS
- Previous experience in a hotel travel desk, tour agency, or concierge service is an advantage.
- Excellent communication and interpersonal skills.
- Strong knowledge of local attractions, culture, and geography.
- Proficiency in Microsoft Office and hotel booking systems.
- Multitasking abilities and attention to detail.
- Fluency in English; knowledge of additional languages is an asset.
PERSONAL ATTRIBUTES
- Friendly, approachable, and guest-oriented.
- Highly organized and proactive.
- Problem-solving mindset with a calm and professional demenaor.
- Passionate about travel and creating memorable guest experiences.
Colombo, Sri Lanka
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