The remuneration package for the above position is very competitive and the rewards are performance driven. Please refer to the job advert for further information.
Junior Executive Officer – Recovery Call Canter | Colombo
CBC Finance PLC is aiming for growth and stability as a leading Sri Lankan finance institution backed by the Commercial Bank of Ceylon PLC, focusing on superior service, digital growth, and community impact. We emphasize integrity, fairness, and responsible citizenship, creating a positive environment for employees. To facilitate our continued expansion and pursuit of excellence, we are actively seeking professional achievers to join our team in the Recovery Call Centre of the Recovery Department at its Colombo Office.
JOB SUMMARY:
You are the front face of the business therefore it is important to communicate courteously with customers by telephone, letter and email. You are responsible to build a positive relationship with customers as well as investigate, respond to, and progress issues and queries to a successful conclusion at the earliest time in order to reduce the below one-month arrears ratio.
JOB PROFILE
- Handling recovery operations by interacting with customers on day-to-day basis through mails, calls, and letters for outstanding payment related recovery/ collection issues.
- Achieving recovery targets is an integral part of day-to-day operations.
- Recording all information obtained from calls on the system and ensuring the payment status is always up to date.
- Coordinate with the Accounts Department in order to search for payment made by the customer and status of the postdated cheques.
- Coordinate with field recovery team in order to reduce the arrears.
- Assists with customer queries accurately and promptly, in a professional and courteous manner.
PERSONAL PROFILE
- Passed GCE (A/L) Examination.
- Able to converse fluently in Tamil and English languages while fair knowledge in Sinhala language will be a distinct advantage.
- Being assertive, influential and persuasive.
- One (01) – two (02) years similar working experience in a call centre or debt recovery environment will be a distinct advantage.
The remuneration package for the above position is very competitive and the rewards are performance driven.
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