Minimum 2 years' experience in customer service, sales coordination, or automotive operations. Please refer to the job advert for further information.
Customer Relations Executive - Vehicle Delivery
We are looking for a dynamic, customer-focused, and well-organized individual to join our team as a Customer Relations Executive - Vehicle Delivery. The selected candidate will be responsible for coordinating smooth vehicle handovers while ensuring an exceptional customer experience.
KEY RESPONSIBILITIES
- Coordinate daily vehicle delivery schedules and customer appointments.
- Communicate with customers regarding delivery readiness, documentation, and timelines.
- Ensure vehicles are prepared, cleaned, inspected, and ready for handover.
- Manage all delivery-related documentation accurately and efficiently.
- Provide customers with a professional vehicle handover experience.
- Explain basic vehicle features and usage at the time of delivery.
- Liaise with Sales, Registration, Service, and Logistics teams for timely delivery.
- Handle customer inquiries and resolve delivery-related issues promptly.
- Obtain customer feedback and maintain high satisfaction levels.
- Prepare delivery status reports for management.
REQUIREMENTS
- Diploma / Degree in Business Management, Marketing, Customer Service, or related field.
- Minimum 2 years' experience in customer service, sales coordination, or automotive operations.
- Excellent communication and interpersonal skills.
- Pleasant personality with strong customer-handling ability.
- Good organizational and multitasking skills.
- Ability to work under pressure and meet deadlines.
- Good knowledge of MS Office applications.
- Previous experience in the automobile industry will be an added advantage.
- CUSTOMER FOCUSED
- TEAMWORK & COLLABORATION
- EXCELLENCE IN EVERY DELIVERY
- DRIVEN BY PASSION
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