Both IT and Non-IT graduates are welcome. Applicants must possess a completed degree qualification. Please note that undergraduate candidates will not be considered for this position. Please refer to the job advert for further information.
Walk In Interview | Service Desk Infrastructure Services (Fresh Graduates - Non IT Students)
Only candidates who have successfully completed their degree and are able to provide the transcript will be considered. Please refrain from applying if you are unable to provide a transcript.
Are you a fresh IT or Non-IT graduate looking to begin your career in the IT industry? HCLTech invites enthusiastic and motivated individuals to join our Infrastructure Services - Service Desk team, supporting global customers as part of a leading technology organization.
About the Role:
The Service Desk Role serves as the first point of contact for customers, helping them resolve IT-related issues and ensuring a positive support experience. In this role, you will:
- Diagnose, analyze, troubleshoot, and resolve IT incidents and service requests.
- Provide first-level support through voice and ticketing systems.
- Work closely with global teams to ensure timely issue resolution.
- Be part of a dynamic Help Desk team supporting enterprise environments.
Comprehensive technical training will be provided to all candidates joining this role.
Ideal Candidate Profile:
- Both IT and Non-IT graduates are welcome. Applicants must possess a completed degree qualification. Please note that undergraduate candidates will not be considered for this position.
- 0-1 Years of Experience
- Completed IT/Non-IT Degree with Transcript
- Strong communication skills
- Passion for technology, troubleshooting, and helping customers
Walk-In Interview Details
- DATE: 8th of August 2026
- Time: 10AM to 3PM
- Location: 6th floor, Cinnamon Life Offices, Glennie Street, Colombo 2
PLEASE CLICK THE APPLY BUTTON TO SEND YOUR CV VIA XPRESSJOBS
