Minimum of 02 years experience in a similar capacity working in a bank or in a financial institution, with an exposure to front line sales or sales-oriented channels. Please refer to the job advert for further information.
Assistant - Fraud Control & Investigation
Job Profile:
- Monitor suspicious transactions through fraud detection systems and take immediate action to minimize potential fraud losses.
- Review and verify fraud alerts within agreed service levels while supporting the enhancement of fraud monitoring and authorization rules.
- Monitor Internet Payment Gateway (IPG) and MPGS transactions to identify unusual patterns and potential fraudulent activity.
- Coordinate with merchants and stakeholders to investigate suspicious transactions and reduce fraud-related disputes.
- Analyze fraud trends and recommend improvements to strengthen fraud prevention controls and reduce operational losses.
- Manage fraud verification processes efficiently to improve customer experience and minimize false-positive alerts.
- Conduct daily reviews of offline transactions, decline reports, merchant applications, payment files, and blocked card audits to identify and escalate potential risks.
- Perform AML screening and monitoring activities to ensure compliance with regulatory and internal requirements.
- Adhere to Central Bank regulations, card scheme policies, audit recommendations, and all internal operational guidelines.
Special Skills
- Strong analytical and decision-making skills.
- Good knowledge of card operations, retail banking systems, and fraud monitoring processes.
- Proficiency in Microsoft Office applications.
- Good communication skills in Sinhala and English (Tamil will be an added advantage).
- Strong attention to detail with the ability to identify suspicious patterns and potential fraud risks.
- Ability to work in shifts and handle high pressure situations effectively
Experience & Qualifications:
- Minimum of 2 years’ experience in a Bank / Financial Institute with an exposure to Business Administration / Payments
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