Minimum of 2 years in customer care/customer relations (via phone, chat, and email). Please refer to the job advert for further information.
Customer Support Executive
We are a BPO company specializing in the UK FMCG wholesale and export sectors, seeking a Customer Support Executive to become a key player in our dynamic and growing team.
Key Qualifications & Experience:
- Fluency in English: Both verbal and written, with exceptional communication skills.
- Proven Experience: Minimum of 2 years in customer care/customer relations (via phone, chat, and email).
- Sales Passion: Self-motivated with a strong drive to excel in a sales environment.
- Strong Organizational Abilities: Capable of prioritizing work, managing multiple tasks, maintaining detailed records, and ensuring timely and orderly completion.
- Technical Proficiency: Working knowledge of Excel, with a proactive willingness to learn and adapt to new tools and technologies.
- Problem-Solving Mindset: Keen attention to detail and the ability to resolve issues efficiently.
- Team Player: Contribute to team success by achieving related objectives as needed.
- Administrative Competence: Ability to handle necessary administrative tasks with ease.
- Availability: Able to work in the UK time zone (Local Time: 12:30 PM to 9:30 PM), five days per week.
- Location: Must reside within a 15 km commuting distance of Colombo 03.
Why Join Us?
- Be part of a forward-thinking company with opportunities for growth.
- Work in a supportive and collaborative environment.
- Gain experience in a UK-based organization while working from Colombo.
Equal Opportunity Employer
- We value diversity and are committed to providing equal opportunities. All qualified applicants will be considered regardless of ethnicity, color, religion, sex, sexual orientation, gender identity, age, or disability.
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