Freshers and undergraduates with an interest in customer service or client relationship roles are welcome to apply. Please refer to the job advert for further information.
We Are HIRING!
Management Trainee
Location: Colombo 06
Working Hours: 2.30 PM - 11.30 PM
At IPOSG, we make digital payments simple, secure, and reliable. We are looking for a Management Trainee to support our clients and ensure they receive a smooth and positive experience.
If you enjoy working with people and solving problems, this opportunity is a great fit for you.
Your Responsibilities:
- Act as the main contact for clients using our payment gateway and build strong relationships.
- Support new clients with onboarding, training, and system setup.
- Monitor real-time transactions to ensure everything runs smoothly.
- Identify and help resolve issues such as failed, missing, or duplicate transactions.
- Work closely with Technical Support, Sales, and Finance teams to solve issues quickly.
- Maintain accurate records of client interactions and support cases.
- Share reports and updates with clients and internal teams.
- Follow company policies, service standards, and regulations.
We Are Looking For:
- A Bachelor's degree (completed or pursuing) in Business, IT, Finance, or a related field.
- Freshers and undergraduates with an interest in customer service or client relationship roles are welcome to apply.
- Strong English communication skills.
- Strong problem-solving and time management skills.
- Basic knowledge of CRM tools (an added advantage).
- Basic understanding of payment systems or online transactions (preferred, not mandatory).
- Ability to work independently and as part of a team.
What You Will Learn & Achieve:
- Gain hands-on experience in the digital payments industry.
- Learn how transaction systems and customer support processes work.
- Improve client satisfaction through timely support.
- Develop skills in communication, coordination, and problem-solving.
PLEASE CLICK THE APPLY BUTTON TO SEND YOUR CV VIA XPRESSJOBS
