Prior experience in a service center, operations, or coordination role. Please refer to the job advert for further information.
Service Center Coordinator
Nexus Communications is looking for a Service Center Coordinator to manage service center operations, coordinate repairs, and ensure smooth communication between technicians, sales teams, and customers.
Key Responsibilities
- Track repair jobs and update their status in the service management system.
- Prepare and maintain accurate service reports and repair records.
- Liaise with technicians to ensure timely completion of repairs.
- Communicate with the sales team regarding repair progress, quotations, and delivery timelines.
- Inspect completed devices before dispatch to ensure quality standards.
- Coordinate packaging and courier dispatch of repaired devices.
- Maintain proper documentation, including serial numbers, repair history, and courier tracking details.
- Assist with monitoring spare parts usage and inventory when required
Requirements
- Prior experience in a service center, operations, or coordination role
- Strong organizational and communication skills
- Ability to handle multiple jobs and meet timelines
- Basic computer skills and system handling experience
- Strong proficiency in Microsoft Excel (data entry, reporting, and basic formulas) and Microsoft Office applications.
What we offer
- Attractive salary package
- Company insurance coverage
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